FAQ

FREQUENTLY ASKED QUESTIONS

WHERE DOES DESKELLE HOME SHIP?

We ship only to physical addresses within the contiguous 48 United States.

We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO military addresses, P.O. Boxes, or international destinations.

HOW MUCH DOES SHIPPING COST?

Standard shipping is free on all eligible orders. There is no minimum purchase requirement.

HOW LONG DOES DELIVERY TAKE?

Orders are processed within 1-3 business days.

After shipment, estimated transit time is 3-8 business days.

The estimated total delivery time is 4-11 business days, excluding weekends and federal holidays.

WHICH SHIPPING CARRIERS DO YOU USE?

We use USPS, UPS, or FedEx, depending on the order and destination.

HOW CAN I TRACK MY ORDER?

We will send tracking information to your email address when your order ships.

Tracking may require up to 48 hours to display carrier activity after the label is created.

CAN I CHANGE OR CANCEL MY ORDER?

Contact us as soon as possible.

We will try to make the requested change before fulfillment begins. However, cancellations and address changes cannot be guaranteed after an order enters processing or ships.

WHAT IS YOUR RETURN PERIOD?

Eligible products may be returned within 30 days after delivery.

Contact us before sending a return so we can provide authorization and return instructions.

WHO PAYS THE RETURN SHIPPING COST?

Customers are responsible for return shipping when returning a product because of personal preference, ordering the wrong product, or no longer wanting the product.

Deskelle Home pays reasonable return shipping costs for verified damaged, defective, or incorrect products.

HOW LONG DOES A REFUND TAKE?

After we receive and inspect the return, approved refunds are issued to the original payment method within 5 business days.

Your financial institution may require additional time to post the refund.

DO YOU ACCEPT EXCHANGES?

Yes. Eligible products may be exchanged subject to availability.

Contact customer support before returning the original product.

WHAT PAYMENT METHODS DO YOU ACCEPT?

When available at checkout, we accept:

• Visa;

• Mastercard;

• American Express;

• Discover;

• PayPal;

• Shop Pay;

• Apple Pay;

• Google Pay.

All payments are processed in U.S. dollars.

HOW DO I CONTACT DESKELLE HOME?

Email: support@deskellehome.com

Phone: +1 786-287-0697

Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time