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DESKELLEHOME
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Shipping policy

Deskelle Home currently sells and ships only within the contiguous 48 United States.

SHIPPING DESTINATIONS

We do not ship to:

  • Alaska;

  • Hawaii;

  • Puerto Rico;

  • Guam;

  • American Samoa;

  • U.S. Virgin Islands;

  • Northern Mariana Islands;

  • Other U.S. territories;

  • APO, FPO, or DPO military addresses;

  • P.O. Boxes;

  • International destinations.

SHIPPING COST

Standard shipping is free on all eligible orders. No minimum purchase amount is required.

ORDER PROCESSING

Orders are normally processed within 1-3 business days.

Business days are Monday through Friday and exclude federal holidays.

Orders placed during weekends or holidays will begin processing on the next available business day.

SHIPPING TIME

After an order ships, the estimated transit time is 3-8 business days.

The estimated total delivery time is therefore 4-11 business days:

  • Processing: 1-3 business days;

  • Transit: 3-8 business days.

Processing and transit times are separate.

Delivery estimates may be affected by severe weather, carrier delays, peak-season volume, incomplete addresses, payment verification, or other circumstances outside our reasonable control.

SHIPPING CARRIERS

Orders may be shipped using:

  • USPS;

  • UPS;

  • FedEx.

The carrier used will depend on the order, product, delivery location, and available shipping service.

ORDER TRACKING

Tracking information will be sent to the email address provided during checkout when it becomes available.

Tracking may require up to 48 hours to display carrier activity after a shipping label is created.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Contact us immediately if you need to correct your address. Address changes cannot be guaranteed after fulfillment begins.

Additional expenses caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

LOST OR DELAYED PACKAGES

If tracking shows an unusual delay, contact us so we can help initiate a carrier inquiry.

If tracking indicates that a package was delivered but you cannot find it, please check:

  • The delivery location;

  • Mailroom or reception areas;

  • Other household members;

  • Neighbors;

  • Carrier delivery notices.

After completing these checks, contact us for additional assistance.

DAMAGED OR INCORRECT ORDERS

Report visible shipping damage, missing contents, or an incorrect product within 7 days after delivery.

Please retain the product and original packaging and provide photographs when possible.

Verified shipping damage or fulfillment errors will be resolved without additional shipping charges to the customer.

SPLIT SHIPMENTS

Some orders may arrive in more than one shipment. Separate tracking information may be provided.

Customers will not be charged additional shipping fees when we divide an order into multiple shipments.

CONTACT US

Email: support@deskellehome.com
Phone: +1 786-287-0697
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time