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Privacy policy

This Privacy Policy explains how ELITESHOP LLC, doing business as Deskelle Home, collects, uses, shares, and protects personal information when you visit DeskelleHome.com, place an order, contact us, or otherwise use our services.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

  • Your name, billing address, shipping address, email address, and telephone number;

  • Products purchased, order history, payment status, returns, exchanges, and refunds;

  • Payment-related information processed by Shopify and our payment providers;

  • Customer account information if you create an account;

  • Messages and information you provide to customer support;

  • IP address, browser type, device identifiers, referring pages, pages viewed, and website interactions;

  • Cookie, analytics, and advertising information collected through Shopify, Google Analytics, Google Ads, and similar technologies.

Deskelle Home does not store complete payment-card numbers.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process payments and fulfill orders;

  • Provide shipment tracking;

  • Process returns, exchanges, and refunds;

  • Provide customer support;

  • Communicate with you about your order;

  • Maintain and secure our website;

  • Detect and prevent fraud;

  • Improve our products, website, and customer experience;

  • Measure website traffic and advertising effectiveness;

  • Send marketing messages when you have chosen to receive them;

  • Comply with legal, accounting, tax, and regulatory obligations.

HOW WE SHARE INFORMATION

We may share necessary information with companies that help operate our business, including:

  • Shopify;

  • Payment processors;

  • Fraud-prevention providers;

  • Inventory and fulfillment partners;

  • USPS, UPS, FedEx, and other shipping providers;

  • Website-hosting and technology providers;

  • Customer-support providers;

  • Analytics and advertising partners.

These providers receive information as reasonably necessary to perform services for us.

We may also disclose information when legally required, when responding to lawful government requests, when protecting our customers or business, or during a merger, financing, acquisition, restructuring, or sale of business assets.

We do not sell personal information for money. Certain analytics and advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws. Where applicable, you may use our privacy or cookie controls or contact us to opt out.

COOKIES AND ANALYTICS

We use cookies and similar technologies to operate our online store, remember customer preferences, understand website usage, prevent fraud, and measure advertising.

We use Google Analytics and Google Ads. We do not currently use the Meta or Facebook Pixel.

Please review our Cookie Policy for additional information.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders;

  • Provide customer support;

  • Process returns and refunds;

  • Prevent fraud;

  • Resolve disputes;

  • Maintain business records;

  • Meet legal, tax, and accounting requirements.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no online storage or transmission system can be guaranteed completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live and applicable law, you may have the right to:

  • Request access to your personal information;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Receive a portable copy of certain information;

  • Opt out of certain targeted advertising, sales, or sharing;

  • Withdraw consent where processing is based on consent.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising an applicable privacy right.

To submit a request, email support@deskellehome.com with the subject line “Privacy Request.”

MARKETING COMMUNICATIONS

We do not send promotional email unless you voluntarily subscribe or otherwise provide consent.

You may unsubscribe at any time by using the unsubscribe link in the message or contacting us. Order confirmations, shipping updates, and other transactional messages are not marketing messages.

CHILDREN’S PRIVACY

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Deskelle Home is not responsible for their content, security, or privacy practices.

POLICY UPDATES

We may update this Privacy Policy to reflect changes in our services, business practices, technologies, or legal obligations. The updated policy will be posted with a revised effective date.

CONTACT INFORMATION

ELITESHOP LLC
Doing Business As: Deskelle Home
15578 W MacKenzie Dr
Goodyear, AZ 85395
United States

Email: support@deskellehome.com
Phone: +1 786-287-0697