Refund policy

We want you to be satisfied with your purchase from Deskelle Home. Eligible products may be returned within 30 days after the date of delivery.

RETURN ELIGIBILITY

To qualify for a return, the product must be unused, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and proof of purchase.

Products showing signs of use, installation, alteration, misuse, accidental damage, or missing parts may not qualify for a refund.

The following products cannot be returned unless they arrived damaged, defective, or incorrect:

• Gift cards;

• Final-sale or clearance products clearly marked as non-returnable;

• Personalized or custom-made products;

• Products returned more than 30 days after delivery.

Deskelle Home does not currently sell digital products, subscription products, or pre-order products.

STARTING A RETURN

Before returning a product, contact us at support@deskellehome.com or +1 786-287-0697.

Please provide:

• Your order number;

• The product you want to return;

• The reason for the return;

• Photographs if the product arrived damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the applicable return address. Products returned without prior authorization may be refused.

RETURN SHIPPING

If you return a product because you changed your mind, ordered the wrong product, or no longer want it, you are responsible for the return shipping cost.

If the product arrived damaged, defective, or different from what you ordered, Deskelle Home will provide or reimburse reasonable return shipping costs.

Please report damaged, defective, missing, or incorrect products within 7 days after delivery. Keep the original packaging and provide photographs when possible.

We recommend using a trackable shipping service. Deskelle Home is not responsible for customer-arranged returns that are lost or damaged during return transportation.

REFUNDS

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Deskelle Home does not charge a restocking fee for eligible returns.

EXCHANGES

We accept exchanges for eligible products, subject to product availability. Contact us before returning the original product and tell us which replacement product you would like.

If the requested replacement is unavailable, we will issue an eligible refund instead.

ORDER CANCELLATIONS AND ADDRESS CHANGES

Contact us as soon as possible if you need to cancel your order or change your delivery address.

We will try to accommodate your request before fulfillment begins, but changes and cancellations cannot be guaranteed after an order enters processing. After an order ships, it must be handled according to this Return and Refund Policy.

CONTACT US

Email: support@deskellehome.com
Phone: +1 786-287-0697
Customer Service Hours: Monday-Friday, 9:00 AM-5:00 PM Pacific Time